Portfolio
Good morning, Jatin
Managing 5 events · 18 guests across all portfolios · Real-time dashboard
Active Chats
13
all events
Messages Today
1,284
96% delivered
AI Resolution
44%
+4 pts this week
Active Campaigns
2
2 scheduled
Total Contacts
18
+12 this week
Team Online
4/7
Alisha, Kevin, Priya
Delivered
1,238
96.4% of sent
Read Rate
89%
+3 pts this week
Template Quality
High
green rating
Messaging Limit
10K/day
tier 3
Opt-outs
4
0.3% of base
Meta Spend (MTD)
₹ 6,118
₹0.33 avg/msg
Platform Health
LIVEWhatsApp Cloud APIConnected
Business VerificationVerified
Display NameApproved
Template Approvals1 pending review
Webhook Endpoint2 failures (resolved)
Phone Number Quality★★★★☆
Rate Limit80 msg/min
WABA ID8842…1190
AI Concierge — Today
since 00:00 IST
Conversations handled163
Answered by AI134 · 82%
Human handovers11
Low-confidence answers6 to review
VIP conversations9
Complaints detected1 escalated
Avg. first response1.2 seconds
Customer satisfaction4.7 / 5.0
Recent Activity
09:42New WhatsApp message from Philomena D'Souza
09:38Webhook delivery failed — auto-retried successfully
09:33AI escalated complaint to Kevin (Logistics)
09:25Melissa D'Cunha requested airport drop update
09:12Template sangeet_invite_kok submitted for Meta approval
09:05Campaign 'Final RSVP Nudge' — 34/36 delivered
08:58Alisha resolved Melissa's transport request
08:45AI resolved Grace Pereira's dress code query
08:30WhatsApp message from Rohan Fernandes — AI responded
08:15Google Sheets sync completed — 3 new contacts